VSP Vision Care

About VSP Vision Care

VSP® Vision Care, the largest not-for-profit vision benefits and services company in the United States with 60 million members. To date, through VSP community outreach programs such as VSP Mobile Eyes® and Sight for Students®, and through relationship including those with the American Red Cross and Prevent Blindness America, VSP has invested nearly $160 million in free eyecare and eyewear for close to 860,000 adults and children in need throughout the United States.

Awards & Recognition

  • J.D. Power and Associates - VSP Vision Care was ranked "Highest in Member Satisfaction Amoung National Vision Plans, Three Years in a Row" (2004 - 2006).*
  • Since 2002, VSP Vision Care customer service has consistently receive a wide range of customer service awards from the Service Quality Measurement Group Inc., a leading North American call center industry research firm and "voice-of-the-consumer" expert for improving organizations' first-call resolution, operating costs and employee and customer satisfaction. Our awards include:
    • Call Center of the Year
    • Call Center World Class Call Certification
    • Highest Customer Satisfaction by Industry: Insurance
    • Highest Customer Satisfaction by Industry: Business to Business
    • Highest Employee Satisfaction for the Call Center Industry
    • Most Improved Call Center Employee Satisfaction
    • World Class Certified CSRs
    • World Class Certified Supervisors
 
VSP received the highest numerical score in the 2004 National Vision Plan Member Satisfaction Study and J.D. Power and Associates 2005 – 2006 National Vision Plan Member Satisfaction StudiesSM. 2006 study based on 2,011 total responses measuring 8 companies and measures opinion of vision plan members. Study results are based on experiences and perceptions of consumers surveyed in August – September 2006. 2004 study conducted for VSP by J.D. Power and Associates. The study was not conducted in 2007 and 2008. Your experiences may vary. Visit jdpower.com.